STORE POLICY

All of our products are either handmade or print on demand. Therefore, please keep the below timeframes in mind when ordering. You will also receive another email right after placing your order restating our processing and shipping timeframe. Also note that some packages may ship separately but a tracking number will still be provided to the email address on file once the item ships. Please double check that your billing, shipping, and cart information is correct. If you need to cancel an order, please email us within 24 hours.  

 

ORDER CONFIRMATION EMAIL

When your order is received, we will send you an email confirming your order. If you have not received an order confirmation within 24 business hours, please contact us at kentegrads@gmail.com. Once processing is complete, you will also receive an email stating that your order is on the way. Once an order ships, a tracking number will then be sent to the email address on file.  

 

Processing & Shipping

Business days are considered to be Monday-Friday (not including holidays)

Processing time for our notebooks, planners, backpacks, lunch boxes, and pocket folders is up to 7 business business days (4 to 5 days on average).

10-20 business days for wholesale orders (depending on quantity).

Shipping is normally 2-5 Business Days

Canada Shipping 10-15 Business Days

International Shipping 20-30 Days

 

• Please note that our journals and backpacks do ship from a different manufacturer. They may ship using USPS, UPS, and/or FEDEX. Please note that the shipping times for journals and backpacks may vary and are determined by the manufacturing company. Transit times are usually 2-7 business days.
• Shipping fees are nonrefundable.
• If a package arrives damage, we will email you a return label and you can receive either an exchange or a store credit to be used on future purchases in our store. 
• If a package is returned to us because it is undeliverable or has the wrong address, the customer must pay to have it reshipped. If not, a store credit can be issued. (minus the shipping costs)
• Once a package is marked as delivered please contact your local post office for further information regarding the delivery status of your package as they will be able to better assist you.   

 

Refunds

We really want you to be satisfied with your purchase as we do put a lot of love into our items. 

Being that our products are either handmade or made to order and we begin processing as soon as the order is placed, we do not issue refunds. However, we can issue a store credit that is valid for 30 days.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit, refund, or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to:

Forever Weekends, LLC

c/o Kente Grads

6260 Timberly Ln

Zephyrhills, Florida US 33542 

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kentegrads@gmail.com

 

Store Credit

You will receive store credit in the form of an E-Gift Card sent to the email address that we have on file once your return/exchange has finished processing. 

 

All sale items are final.